Terms and conditions
Tradeguider requires customers to provide credit \ debit card details at the time of ordering. The card will be authorized and billed for the full purchase amount using secure online purchasing facilities.
It is possible to pay using Payal, Skrill or bank transfer for one-off purchases only. Please contact the team using the live message system if you wish to pay via this method. A 5% surcharge will be applied for these payments.
Memberships are automatically billed on a pre-paid recurring billing basis - either monthly, quarterly or yearly. The debit\credit card used at the time of ordering will be billed automatically, to pay ongoing yearly\quarterly\monthly subscriptions.
To cancel a subscription agreement the customer must go to the front page of the Tradeguider site and open a support ticket by clicking the support button on the menubar. In the drop down area named "Select the area of support required" the Customer must choose the "Cancel / amend my Subscription" option. When filling in the details the Customer needs to explain which subscription they wish to amend or delete. The subscription cancel / amend ticked must be submitted AT LEAST 3 WORKING DAYS BEFORE THE RECURRING PAYMENT IS DUE.
The system does not guarantee to send out automated reminder notices when a subscription is coming up for renewal. It is the responsibility of the subscriber to keep an accurate record of when a subscription reoccurs.
MONEY-BACK GUARANTEE AND REFUNDS
Unless specifically stated on the product web page there is NO Money Back Guarantee or refund available. Products and services are purchased on a pre-paid non-refundable basis. Where a money-back guarantee IS specifically offered, it is offered on the following terms: The customer must contact Tradeguider using the live message system and get a product cancellation code. Once the code has been issued the payment will be paid back to the credit card used for the transaction within 30 days from the date of the issue of the cancellation code, less the following: $150 to cover services provided, administration and support services during the money-back guarantee period.
A cancellation code will be released provided the following have been satisfied: The customer has phoned within the specified money-back guarantee period, The customer has fully complied with the specific terms of the specific money-back guarantee offer.
UPDATES AND UPGRADES
TradeGuider has an updates and release policy which is very similar to Microsoft and most of the software providers.
The current release is 4 for the standalone platforms and 4.7 for the Addins scanner software and SMART Center Pro. All updates to a releases are free. When we launch a new release (i.e. V5.0) , then this is an Upgrade and upgrades attract an upgrade fee.
TRANSFER OF MEMBERSHIP OR OTHER PRODUCTS \ SERVICES
If at any time a customer wishes to transfer their membership or other TradeGuider products or services to a third party, then the customer must inform TradeGuider immediately. On transfer of the product \ license to the third party, the customer agrees to pay a standard transfer fee to TradeGuider - currently $200, to pay for the transfer administration.
DISTRIBUTION OF SOFTWARE PRODUCTS, EDUCATIONAL PRODUCTS, SUBSCRIPTION SERVICES, VIDEO CONTENT
No software, educational products, subscription services, pdf's and video content - made available either as paid for products\services or complimentary products \ services - from the Tradeguider website (or any of its associated websites) may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission.
Any unauthorized distribution, copying or syndication will be viewed as an infringement of copyright and will be treated as a criminal act and reported as such to the relevant authorities.
LIMITATION OF WARRANTY AND DISCLAIMERS
In no event shall Tradeguider be liable for any damages whatsoever, and in particular Tradeguider shall not be liable for special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue, or loss of use, arising out of or related to any TradeGuider Web Site or the information contained in it, whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise. You also understand that Tradeguider cannot and does not guarantee or warrant that files available for downloading through the Service will be free of infection or viruses, worms, trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the web site for the reconstruction of any lost data.
You assume total responsibility and risk for your use of the Web Site and the Internet. Tradeguider does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or non-infringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the Web Site, any merchandise, information or service provided through the Web Site or on the Internet generally, and Tradeguider shall not be liable for any cost or damage arising either directly or indirectly from any such transaction. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advise, services, merchandise and other information provided through the Web Site or on the Internet generally. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
CONTENT AND LIABILITY DISCLAIMER
Tradeguider shall not be responsible for any errors or omissions contained at this Web Site, and does not warrant that defects in the web site will be corrected. Tradeguider reserves the right to make changes without notice and disclaims any responsibility for providing notice of such changes. In addition, TradeGuider has no liability to make changes to existing product(s) and /or content. TradeGuider does not warrant that the web site will be uninterrupted. Accordingly, all TradeGuider and third party information is provided on an "AS IS, AS AVAILABLE" basis without warranties OF ANY KIND. In no event will Tradeguider be liable for (1) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use or of inability to use the web site, or any information, or transactions provided on the web site or downloaded from the web site, even if Tradeguider or its authorized representatives have been advised of the possibility of such damages, or (2) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the web site. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, Tradeguider liability is limited to the greatest extent permitted by law.
You agree to indemnify, defend and hold harmless Tradeguider, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the web site from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement or any activity related to your submissions to the web site (including negligent or wrongful conduct).
Trading Futures, Options on Futures, and retail off-exchange foreign currency transactions involves substantial risk of loss and is not suitable for all investors. Past performance, whether actual or indicated by historical tests of strategies, is no guarantee of future performance or success. There is a possibility that you may sustain a loss equal to or greater than your entire investment regardless of which asset class you trade (equities, options futures or forex); therefore, you should not invest or risk money that you cannot afford to lose.